May 28, 2019

Fáilte Ireland IRONMAN Customer Service Training

Get Fáilte Ireland’s IRONMAN Ireland Cork Charter and let your customers know you care about them.

Fáilte Ireland are running a workshop near you to help you get the most from IRONMAN Ireland Cork. The three-hour workshop will help you to get an understanding of what value means from the customers’ point of view and to identify ways of ensuring that every customer has a memorable experience during the event.

What you can expect from attending the workshop: 

• Understand what service excellence is and how this can affect your customer, your business and local area.
• Be better able to anticipate and identify customer’s needs and expectations.
• Have an environment where courtesy, helpfulness and a warm welcome are standard.
• Increase customer satisfaction, retention and loyalty.
• Create a sense of team spirit around IRONMAN Ireland Cork

Then sign the IRONMAN Ireland Cork Customer Service Excellence Charter to display in your premises.

This programme is for anyone who engages directly with the tourism customer and is fully subsidised by Fáilte Ireland.

Interested? Then check which time suits you best and book a place by emailing tours@youghalclockgate.ie or info@ringofcork.ie Please register by 29th May 2019.

Tuesday 4th June

  • Morning session 9am to 12 noon
  • Afternoon session 2pm to 5pm

Wednesday 5th June

  • Morning session 9am to 12 noon
  • Afternoon session 2pm to 5pm

Venue: Youghal Council Offices.

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